In episode 23 of “Diary of CHRO,” João Ricardo interviews Eduardo Andrade, VP of People at Feedzai, an AI-Native Fraud & Financial Crime Prevention Platform.
Together, they unpack how assumptions quietly shape HR decisions — often undermining trust, weakening culture, and leading to costly missteps without anyone noticing. The conversation explores why assumptions are so common in HR, how they affect both employees and leaders, and what a more thoughtful, human approach can look like in practice.
Whether you’re an HR Leader, Business Partner, or People Manager, this episode will help you spot where assumptions creep in, understand their hidden cost, and build stronger trust through better listening and more intentional decision-making — with a look at how technology can support this shift.
Watch the full episode below.
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